Refund Policy

Picvant sells digital subscriptions and one-time credit packs. Payments are processed by Creem, our merchant-of-record payment provider. This policy explains when a cancellation or refund may be available.

You can cancel renewal at any time from the billing portal in your account. Cancellation stops future renewal charges and your current access continues through the paid billing period. Canceling does not automatically refund the current period.

Credit packs are digital value delivered to your account immediately. Credits already consumed by completed AI operations are generally not refundable. Failed generations do not consume credits: reserved credits are released automatically. Promotional or free credits have no cash value.

Contact us within 14 days of the charge if you believe:

• you were charged twice for the same purchase
• a purchase was unauthorized
• credits or subscription access were not delivered after successful payment
• a material service defect prevented you from using the purchase
• an unused credit pack was purchased by mistake

We review requests individually using account, usage and payment records. Approval is not guaranteed where the subscription period or credits have already been substantially used.

Email support@picvant.com from the address on your account. Include your order identifier, charge date, product and reason. Never send full card details. We may ask for information needed to locate and verify the purchase.

Approved refunds are returned through the original payment method. Bank and payment-network processing times vary and may take several business days after approval. Nothing in this policy limits non-waivable consumer rights that apply where you live.

See also our Terms of Service and Contact page.